Ball Tutoring Policies
Ball Tutoring is ready to support your student's educational needs.
We strongly believe in the advantages of one-to-one instruction tailored to each student's ability, learning profile, and schedule. It is important for students to commit to regular attendance of tutoring sessions. Consistency results in better outcomes.
The best way to ensure a successful tutoring session is to provide your tutor with information. Please let your tutor know what your student wants to review ahead of time. Without providing this information, our tutor cannot prepare a lesson plan or bring supplemental materials to aid in student learning.
A unified team promotes cooperation and mutual understanding. To improve communication, we encourage parents, students and tutors to update one another about expectations and goals at school and at home. Any information that students and their families can obtain from teachers as far as strengths and weaknesses, past assignments and exams, missing assignments, and future projects always helps us assist students with their current workload. The more information we have, the more effectively we can identify and address information gaps in a student's academic foundation.
While we do not offer free interviews with tutors, we encourage our students and families to consider the first one to three paid sessions as an introductory period. We realize that interpersonal chemistry and compatibility are necessary for a student to feel comfortable with a tutor, which will in turn create an effective working relationship. If you feel this relationship is not achieved, we will provide a new tutor whenever possible. There is no minimum number of sessions required, and therefore you may decide at any time to terminate tutoring services.
Phone Calls and Emails
We make every attempt to return emails, texts and phone calls within 24 business hours. Our office is closed on weekends, but we will respond to weekend communication promptly on Mondays. Please call your tutor directly with all scheduling calls, especially cancellations.
Barring unforeseeable emergencies, cancellations less than 24 hours before the scheduled session and any "no-shows" will result in a full charge. Our tutors frequently have waiting lists for their time, so please be aware that repeated cancellations will result in the loss of your designated time slot. If you wish, you may switch to a "floating" hour, to be scheduled only as needed, but note that the tutor will need to fit you in around regularly scheduled clients.
Our tutors are all thoroughly vetted employees. We conduct extensive background checks on all tutors. Most of our tutors come to us by personal referral, and all are responsible, trustworthy people. For liability reasons, we do not allow the tutors to drive students anywhere. If there is a transportation problem, please call us.
You may pay your invoices online or you can keep your credit card on file for autopay. Invoices can be paid by credit card or bank transfer. We do not accept checks. Please note that tutoring services are subject to interruption or termination based on lack of payment.
Tutoring sessions are a minimum of 1-hour for in person sessions. Beyond an hour, we bill in 15-minute increments. Please note that if your child is not ready to begin tutoring when the tutor arrives and the session is scheduled to start, we will bill you for any wait time. If the tutor is late, they will only charge for the time he or she spent tutoring, even if the session is for fewer than 60 minutes. In order to provide our clients with the best service possible, we offer several billable options in addition to the standard 60- or 90-minute tutoring session.
Many families elect to pay for some of the following services, billable rounded to the nearest fifteen-minute increments at the same hourly rate:
- Overtime Tutoring (when a tutor stays past the scheduled time slot)
- Extended Conversations/Calls/Emails with Parents, Students, and Teachers which Exceed Ten Minutes
- Editing Time between Sessions for Papers and Long-Term Projects
We encourage you to maintain open communication with your child's tutor regarding your decision to authorize or pass on any of these options.
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Thank you for taking the time to review our policies. Your feedback is always welcome and appreciated. We look forward to providing your student with the very best in educational assistance.